At ACLogics, we prioritize transparency regarding your diagnostic data, personal privacy, and the security of your field operations. This article outlines the data we process, how access permissions are managed, and how to get help when you need support.

What Data ACLogics Processes and Stores

To provide AI-assisted HVAC diagnostics and reporting, ACLogics processes and stores the following information:

Diagnostic Inputs: The specific diagnostic symptoms, system types, and optional job details you enter.
AI-Generated Content: Guided troubleshooting paths, follow-up Ask AI history, and custom notes.
Technician Reports: Completed service reports, summarized findings, and metadata.
Usage Records: Active logs of account actions, token usage, and active session histories.
Account Profiles: Basic credentials, organization contexts, and active subscription states.
Nameplate Data: Structured technical information extracted from nameplates.

[!NOTE] Nameplate Images: When you scan equipment nameplates, the images are processed immediately to extract text and are not permanently stored on our servers. Only the resulting structured text data is saved to your account.

Who Can Access Your History?

Access to your troubleshooting history depends on the context of your active account session:

Personal Account History

Your personal diagnosis history is strictly tied to your unique signed-in credentials (email, Apple ID, Google ID, etc.). Other users cannot view this data.

Organization & Team History

Any diagnostics, jobs, or reports created within an organization context belong to that organization. Access permissions (viewing, editing, and sharing) depend on:

Your assigned role within the organization.
Team membership settings configured by your system administrator.
Active organization-wide sharing configurations.

[!WARNING] Always verify company guidelines before inputting highly sensitive customer names, addresses, or proprietary site details. If you are unsure who can view a specific job, consult your team administrator.

Account Deletion

If you wish to close your account and permanently remove your personal data:

Tap your Account Badge in the top navigation bar of the app.
Select the Delete Account option in the account management section.
Carefully review the deletion terms and confirm the action.

Note: If the account deletion process displays a warning, some background cleanups may have timed out. In this event, please email support to confirm complete removal.

Contacting Support

If you encounter technical issues, contact our support team at contact@aclogics.com. To help us resolve your issue quickly, please provide the details outlined in the table below:

Issue Type	Essential Information to Include	What to Avoid
General Support	Name, account email, device model, app version, exact error message, and a step-by-step description of the action.	N/A
Billing & Subscriptions	Apple subscription status, purchase/renewal timestamps, screenshots of the billing screen, and whether the issue is on a Personal or Team profile.	Never send full credit card or payment numbers.
Offline Syncing	Account email, active account context (Personal vs. Organization), description of changes made offline, reconnection time, and the exact sync warning.	N/A
Diagnoses & Reports	HVAC system type, symptoms entered, diagnosis status, approximate time of failure, and the specific section showing incorrect output.	N/A

Understand diagnosis data, privacy, and support