Guides & Documentation

Go to accounts.aclogics.com and click Sign Up. Enter your name, email, and choose a password. You'll receive a confirmation email — click the link to activate your account.

Solo Plan is for individual technicians. Team Plan adds unified billing and shared diagnostics for your whole shop. Insight Plan adds management-level reporting and live expert support. You can upgrade at any time from your account settings.

ACLogics is a web-based app — no app store download required. Open your browser, navigate to the app URL, and log in. Add it to your home screen for quick access on iOS or Android.

From your dashboard, go to Settings → Team → Invite. Enter the email address of each technician. They'll receive an invite link and be added to your company billing automatically.

From the dashboard, tap New Diagnostic. Select the equipment brand, enter the model number if available, and describe the symptom or error code. The AI will guide you through the rest.

Type or paste the error code exactly as it appears on the unit's display. ACLogics supports codes from all major brands including Daikin, Carrier, Trane, Lennox, Rheem, and more.

Each result includes a probable cause, a confidence level, a step-by-step troubleshooting sequence, and a list of parts that may be needed. Tap any step to expand it for more detail.

Existing diagnostics are available offline once loaded. New diagnostics require a connection. Your offline history is synced as soon as you reconnect.

After completing a diagnostic, tap Save & Report. You'll get a professionally formatted PDF you can share with your customer or keep for your records. Reports include the diagnostic summary, recommended repairs, and your technician name.

Go to History from the main menu. Diagnostics are stored for 90 days on Solo Plan and indefinitely on Team and Insight Plans. You can search by date, brand, error code, or address.

Insight Plan subscribers can export diagnostic history as CSV from the Management Center. Go to Reports → Export → choose your date range and format.

Go to Settings → Team. Use Invite to add members and Remove to deactivate an account. Billing adjusts automatically at the next billing cycle.

Owner accounts have full access including billing. Admin accounts can manage team members. Technician accounts can run diagnostics and view their own history. Roles are assigned during invite or changed later in Settings.

All technicians on a Team or Insight Plan share a unified diagnostic database. Any team member can search and view past jobs from the whole company.

Go to Settings → Billing → Change Plan. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.

Go to Settings → Billing → Payment Method. We accept all major credit cards. Payments are processed securely and we do not store your card details.

Go to Settings → Billing → Cancel Subscription. Your account remains active until the end of the paid period. Your diagnostic history is retained for 30 days after cancellation in case you return.

Go to Settings → Billing → Invoice History. You can download PDF invoices for any past payment.