System Diagnosis
Lost BTM Communication. Lost communication with the Bluetooth module; service app will not connect while active.
Carrier | Heat Pumps
Error Code 17-06
Troubleshooting guide for the Carrier Heat Pumps system fault 17-06.
Disclaimer: This information is for general reference. Error codes can vary by model and production year. Always refer to your machine's specific manual and the information printed on the unit itself.
Potential Causes & Solutions
- Check Bluetooth module wiring and connector on PCM.
- Power cycle the unit to reset communication.
- Verify Bluetooth module is properly seated and not damaged.
- Replace Bluetooth module if communication not restored.
Verify Before Replacing Parts
- Confirm the exact Carrier model family and heat pumps context before acting on a generic code description.
- Confirm board LEDs, wiring polarity, and model compatibility before replacing control boards.
- Check for intermittent communication faults caused by connectors, moisture, or damaged harnesses.
- After the correction, run the system long enough to confirm the code does not return under normal load.
Field Signals to Confirm
What usually confirms it
Loss of comm LEDs, incorrect polarity, or a fault that appears only when indoor and outdoor boards talk.
What can fool you
Board swaps without harness checks can hide the real fault if the wiring path is damaged.
When to Escalate the Call
- Communication faults persist after polarity, harness, and compatibility checks.
- A board replacement seems likely but the full system path has not been confirmed.
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