Support
Work offline and sync your changes
See what you can do without service, understand sync messages, and recover when changes do not upload.
You can keep working on diagnoses already available on your device when cellular or Wi-Fi service drops. Open the job you need and check the connection message at the top of the app.
What you can do without service
While offline, you can open available jobs, record step results, add notes, view or edit an existing report, save report changes, and export a PDF. Jobs that were already pinned remain at the top of the list.
You need an internet connection to start a new AI diagnosis, use Step Chat, generate a new AI report, pin or unpin a job, or change accounts, team access, or billing details.
If an offline action is disabled, reconnect before trying again. A disabled Pin action does not mean the job is damaged; pinning is available only while online.
Understand the messages on screen
| Message | What it means | What to do |
|---|---|---|
| Offline Mode | The app cannot reach the service. | Continue with an available job or reconnect for online-only actions. |
| Internet Required | The action needs a connection. | Reconnect, then repeat the action. |
| Diagnosis Unavailable Offline | That job is not available on this device. | Reconnect and open the job again. |
| Offline Changes Not Synced | Your edits have not uploaded. | Keep the app signed in and reconnect. |
| Syncing Local Changes… | The app is uploading offline work. | Let syncing finish before switching accounts or signing out. |
If your changes do not sync
- Confirm that the phone has working internet access.
- Make sure you are signed into the same Personal or Team account where you made the changes.
- Leave ACLogics open while the connection message changes from offline or syncing to connected.
- Open the affected job and check its latest notes, steps, or report edits.
- If they still do not appear, do not repeat or delete the work. Contact [email protected] with your account email, account type, job time, and the exact message shown.
See View, edit, and export a report without service for offline report steps.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.