ACLogics support
Help for field-ready HVAC diagnosis
Search the product wiki, open a workflow article, or jump straight to the support area for diagnosis, offline mode, Ask AI, reports, billing, teams, and updates.
32 articles
Start here
High-use guides
Start a new diagnosis
Walk through the 3-step intake wizard: scan an equipment nameplate, enter the error code, describe the symptom, then generate a guided troubleshooting workflow.
SupportWork offline and sync your changes
See what you can do without service, understand sync messages, and recover when changes do not upload.
DiagnosisJob Documents: the report, the invoice, and your job records
Open the Job Documents hub for a job, understand what each card means, and find your job notes and the questions you asked.
DiagnosisCreate, edit, and export a diagnosis report
Generate a service report from a finished diagnosis, correct its sections, respond to an outdated-report warning, and share a PDF.
Getting startedUnderstand plans, tokens, refills, and subscriptions
Explain Free, Pro, Team, permanent tokens, Pro token rollover, token refills, upgrades, and cancellation.
SupportTroubleshoot common errors
Resolve blocked states, service interruptions, sync issues, and subscription discrepancies quickly.
Browse
Support areas
Diagnosis
Start diagnoses, input symptoms, ask follow-up questions to AI, edit reports, build invoices, and export PDFs.
Getting started
Install ACLogics, understand what it does, manage billing, and configure your team.
Support
Troubleshoot errors, understand offline sync behavior, data privacy, and contact support.
Team and billing
Set up an organization, understand seats and roles, invite technicians, and manage team billing at team.aclogics.com.
Tools
Use error codes, nameplate scans, duct calculators, and other troubleshooting utilities.
No matching help articles. Try a shorter search or email [email protected].
Search the ACLogics help center by feature, workflow, or issue.
Create an invoice or an estimate
Price a job line by line or as a flat total, reuse the parts from the report, and export the document as an invoice or an estimate PDF.
Create, edit, and export a diagnosis report
Generate a service report from a finished diagnosis, correct its sections, respond to an outdated-report warning, and share a PDF.
Edit a report, rewrite it by instruction, and tick off repairs
Correct any section of a diagnosis report, ask for a rewrite in your own words, mark repairs done on a later visit, and clear an outdated-report warning.
Ask follow-up questions with Step Chat
Explain how Step Chat works inside a diagnosis, what to ask, why it can be disabled, and how token limits apply.
Work through a guided diagnosis
Explain candidate issues, inspection steps, readings, notes, undo, reset, pause, finish, and progress saving.
How to ask ACLogics for the fastest, most accurate diagnosis
What to provide and in what order — equipment and error code, symptom description, and what to do when there is no error code at all — to get the sharpest possible diagnostic workflow.
Job Documents: the report, the invoice, and your job records
Open the Job Documents hub for a job, understand what each card means, and find your job notes and the questions you asked.
Enter the job details once with Site Info
Set the location, model, serial number, customer name, and report language that both the report and the invoice print from.
Find and pin a diagnosis in History
Search the last 90 days of work, apply filters, keep important jobs at the top, and recover when Pin is disabled.
Start a new diagnosis
Walk through the 3-step intake wizard: scan an equipment nameplate, enter the error code, describe the symptom, then generate a guided troubleshooting workflow.
View, edit, and export a report without service
Continue report work offline, understand unsynced changes, and finish syncing after you reconnect.
Save and reuse warranty terms
Write your warranty once, set a default, attach it to an invoice, and share one list across your team.
Write a better symptom and choose a system type
Help technicians write useful diagnosis prompts, choose the right system type, and use typed or voice input safely.
Install ACLogics and sign in
Follow step-by-step instructions for installation, account setup, multi-account management, and initial sign-in troubleshooting.
Change appearance, enable alerts, and restart after an update
Find app settings, choose a theme, enable diagnosis-ready notifications, and apply a downloaded update.
Understand plans, tokens, refills, and subscriptions
Explain Free, Pro, Team, permanent tokens, Pro token rollover, token refills, upgrades, and cancellation.
Use a team organization account
Accept a team invitation, switch between personal and organization accounts, and understand who owns your work.
Choose the right ACLogics tool for a service call
Decide whether to start a diagnosis, ask a follow-up, scan a nameplate, find a past job, or create a report.
Troubleshoot common errors
Resolve blocked states, service interruptions, sync issues, and subscription discrepancies quickly.
Add your EPA or Canadian ODP / ODS certificate
Submit a certificate photo to keep using diagnosis, check Pending review, replace a photo, or recover when submission fails.
How to delete your account
Step-by-step guide to permanently deleting your ACLogics account and understanding our data retention policies.
Send feedback or report an app problem
Open the feedback form, include useful troubleshooting details, and avoid sharing sensitive information.
Understand diagnosis data, privacy, and support
Explain stored diagnosis data, who can see history, account deletion, and what to send support.
Work offline and sync your changes
See what you can do without service, understand sync messages, and recover when changes do not upload.
Team plan tiers, billing, and invoices
Understand the two team tiers, what changes your bill, renewal, invoices, failed payments, and cancellation.
Invite and manage team members
Invite members, assign roles, revoke invitations, remove people, and understand organization data ownership.
Set up an ACLogics team
Create your organization, subscribe, and get your first technicians working.
Team account troubleshooting
Resolve common admin portal, invitation, activation, billing, and membership errors.
Choose Scan Free or Scan Pro for a nameplate
Choose the right scan, understand the token amount shown, and recover from timeouts or unavailable photos.
Use the Duct Calculator
Estimate duct airflow in the field and compare it with a system airflow target.
Choose a field tool for the job
Open the right calculator, nameplate scan, warranty lookup, or manufacturer manual and know what to do if a link fails.
Capture and attach equipment nameplates
How to scan a nameplate with OCR, attach it to a diagnosis, reuse previous scans, and manage nameplate data.
No matching help articles. Try a shorter search or email [email protected].
Still blocked?
Send the message, screen, and account context.
For diagnosis, report, sync, billing, or account issues, include the account email, device, app version if known, time of the issue, and the exact message shown in ACLogics.