Choose Scan Free or Scan Pro for a nameplate

Both scan options help capture equipment details from a nameplate. Choose based on the option shown for your plan and the condition of the label.

Choose a scan option

• Choose Scan Pro when it is included with your Pro or Team plan and you want AI-assisted recognition.
• Choose Scan Free when that option is shown for your account or when you want the standard scan path.
• Enter the fields manually if the label is damaged, unreadable, or the scan repeatedly fails.

Before confirming, compare the photo with the Brand, Model, Serial Number, and MFG Date fields. If scanned and typed values differ, choose or enter the value printed on the equipment.

Understand the token amount

The app shows the token treatment before or after a scan. Scan Pro is included for Pro and Team subscribers. Free accounts use available diagnostic tokens. Use the amount shown in the app as the current charge for your account.

If the scan is still processing

You can continue entering diagnosis details while a background scan finishes. Return to the nameplate result before submitting and confirm every extracted field.

If you see a timeout or “Photo unavailable”

1. Keep ACLogics open and confirm the photo still appears in the scan screen.
2. Check your connection and retry once.
3. On Android, fully close and reopen ACLogics if the photo remains unavailable.
4. Retake the photo in even light, keeping the plate square in the frame.
5. If the scan still fails, enter the nameplate fields manually and continue the diagnosis.

For the full capture and attachment steps, see Capture and attach equipment nameplates.