Getting started
Install ACLogics and sign in
Follow step-by-step instructions for installation, account setup, multi-account management, and initial sign-in troubleshooting.
Use this guide to install ACLogics, sign in with email or a connected provider, switch accounts safely, and recover from a sign-in screen that does not finish.
1. Installing ACLogics
ACLogics runs on iPhone, iPad, and Android.
- Download links: Get the app from the Apple App Store for iPhone and iPad, or from Google Play for Android.
- System Requirements: Ensure your phone or tablet is running a supported version of iOS or Android with active cellular data or Wi-Fi.
2. Creating an Account and Signing In
Once the app is installed on your device, launch it to set up your access:
- Choose a Provider: Sign in using Email, Apple ID, Google ID, or another option shown on your device. For email sign-in, enter the one-time passcode sent to your inbox.
- Keep it Consistent: Always use the exact same email address or sign-in provider each time you log in.
- Organization Accounts: If your company invited you to a corporate or team account, sign in using the exact email address where you received the invitation.
[!NOTE] All diagnostic history, team memberships, custom reports, and subscription levels are permanently tied to the specific account you sign in with.
Certificate required: You cannot use diagnosis without submitting your EPA Section 608 certificate (U.S.) or ODP or equivalent certificate (Canada). See how to add your certificate.
We securely store all certificate information, including your photo and details, use it only to verify your certification, and never share it with third parties.
3. Managing Multiple Accounts
You can associate multiple profiles with a single sign-in or email address. This allows you to have one personal account and multiple organization accounts accessible under one sign-in.
If you need to switch between accounts:
- Switch Accounts: Open the bottom Account tab, then choose the desired Personal or organization account.
- No Sign-Out Required: You do not need to sign out and log back in to switch between profiles linked to the same sign-in/email.
- Verify Context: Before starting diagnostic work in the field, always double-check your active profile in the accounts menu to ensure your work is logged to the correct history.
- Wait for Sync: Stay connected and let pending offline changes finish before switching accounts.
4. Troubleshooting Sign-In Issues
If you encounter errors or cannot complete the sign-in flow, check the following:
| Verification Step | Description | Action |
|---|---|---|
| Network Connection | Ensure your cellular data or Wi-Fi is active. | Try loading a public website in your browser. |
| Email Verification | Verify the exact spelling of your email. | Check the correct inbox and use the newest one-time passcode. |
| Provider Availability | Check external sign-in services (Apple, Google, Microsoft). | Verify that the corresponding service is currently online and functional on your device. |
| Blank screen or redirect loop | The provider callback did not finish. | Close ACLogics, reopen it, and retry once. On Android, also close the browser tab used for sign-in. |
If you have verified all steps and still cannot log in, email our support team at [email protected] with the following details:
- The exact email address you are trying to use.
- Your device model and iOS or Android version.
- The app version (if known).
- A screenshot of the exact error message or screen state.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.