Getting started
Use a team organization account
Accept a team invitation, switch between personal and organization accounts, and understand who owns your work.
Technicians use organization accounts in the ACLogics mobile app. Team setup, members, seats, and billing are managed separately by an Admin at team.aclogics.com.
[!TIP] Managing the team? Go to the Team and billing guides.
Accept an invitation
Open the invitation email on your phone or use the in-app notification. Sign in with the exact email address the Admin invited; another address, including an Apple sign-in that resolves elsewhere, will not match.
If the invitation fails, confirm that your device is online and ask the Admin whether the invitation is still pending.
Switch accounts in the app
- Open the bottom Account tab.
- Choose Personal or the organization’s name.
- Stay connected while pending changes finish syncing and the selected account opens.
If the switch does not finish, remain in the current account, reconnect, and wait for any sync message to clear before trying again. Do not sign out while offline work is pending.
[!WARNING] Check the active account before starting work. A job created in a personal account cannot be moved into the organization later.
Understand data ownership
| Active account | Data owner | Visibility |
|---|---|---|
| Personal | You | You |
| Organization | Company or shop | People authorized by the organization’s configuration |
Diagnoses, notes, measurements, and reports stay with the account in which they were created.
Leave an organization
When you leave or an Admin removes you, access to organization work ends immediately. The work stays with the organization, while your personal account and personal data remain unchanged.
Before leaving, export any reports you are permitted to keep under your employer’s information policy. Organization data cannot later be transferred into your personal account.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.