Team account troubleshooting

Find the message you see below and follow its action.

“Access Denied — you do not have administrator privileges”

Meaning: You are signed in as a Technician. Only Admins can use the portal.

Action: Use the mobile app for Technician work. If you need portal access, ask an Admin to change your role. Additional Admins use paid seats, and Admin accounts cannot run organization diagnoses in the app.

Do not select Create Your Own Organization unless you need a separate organization.

“You are not currently a member of any organization”

Meaning: The signed-in account is not attached to an organization.

Action: If you were invited, sign in with the exact invited email address and ask the Admin to confirm that the invitation is still pending. To start a new team, choose Yes, Create Organization and follow Set up an ACLogics team.

“Activating your subscription…” does not finish

Meaning: Payment succeeded, but activation has not reached your session yet.

Action: Wait up to 30 seconds, then use Try again or sign out and back in. Do not repeat checkout; that can create a duplicate subscription. If activation still fails, email [email protected].

“You’ve reached your organization limit”

Meaning: The account cannot create another organization under its current limit.

Action: Email [email protected]. If you meant to join an existing team, ask its Admin to invite you instead.

A member shows “No Seat”

Meaning: The subscription does not cover every current member. The most recently added members lose coverage first.

Action: Add a seat or remove the member from Members & Billing. See Seats, billing, and invoices.

“Maximum Seat Limit Exceeded”

Meaning: Current members plus pending invitations exceed the organization’s default 20-seat limit.

Action: Revoke invitations you no longer need, or email [email protected] to request a higher limit.

“Billing information is temporarily unavailable”

Meaning: The portal could not retrieve current payment details.

Action: Reload after a moment. Member management still works, but do not rely on displayed costs or renewal figures until the warning clears.

“Couldn’t load seat information”

Meaning: Member and seat data did not load.

Action: Select Retry. If it continues, email [email protected] with the organization name, exact message, and approximate time.

An invited technician cannot see the organization

Check that:

1. They signed in with the exact invited email address.
2. The invitation still shows Pending in Members & Billing.
3. Their device is online.

Then have them sign out, sign back in, and check the Account Badge again. See Invite and manage team members for the full invitation flow.