Diagnosis
Work through a guided diagnosis
Explain candidate issues, inspection steps, readings, notes, undo, reset, pause, finish, and progress saving.
Once a diagnosis is generated, you can open it from your Home screen or History to begin the guided troubleshooting workflow. ACLogics helps you systematically investigate issues, record measurements, and document your findings.
1. Candidate Issues and States
Candidate issues represent potential root causes for the reported equipment symptoms. As you proceed with your inspection, each candidate issue will transition through various statuses:
- Pending: The issue is a potential cause that has not yet been investigated.
- In Progress: You are actively performing steps to check this candidate.
- Confirmed: Field measurements or observations have proven this is a root cause.
- Ruled Out: Inspection steps have verified this component or system state is functioning properly.
- Skipped: You have bypassed this candidate to prioritize other checks.
[!IMPORTANT] Candidate issues are structured recommendations to organize your troubleshooting. Always verify findings against physical measurements and manufacturer documentation before making permanent component replacements.
2. Managing Workflow Steps and Readings
Each candidate issue contains a series of Inspection Steps. These steps guide you to:
- Observe specific physical conditions.
- Record electrical, pressure, temperature, or airflow readings.
- Inspect mechanical components.
- Confirm system settings.
Tip: If a reading is highly unusual, repeat the measurement to verify accuracy before submitting it to the workflow.
3. Workflow Actions
ACLogics provides several controls to manage your active diagnostic session:
| Action | Description | Recommended Usage |
|---|---|---|
| Previous / Next | Moves through your recorded steps without waiting for a new page load. | Review an earlier answer or return to the latest step. |
| Reset | Clears progress and starts the troubleshooting session over. | Use with caution, as this permanently removes all recorded step results. |
| Pause (Hang) | Saves the active session state without finalizing the job. | Use when waiting on replacement parts, customer approval, or secondary testing. |
| Finish | Concludes the diagnosis and locks findings for reporting. | Use when the issue is corrected, verified, and ready for documentation. |
4. Saving Field Notes and Progress Syncing
- Detailed Notes: Add notes during any step to record specific field details. These are invaluable for final report generation and future service calls.
- Cloud Syncing: When online, your progress syncs automatically to the cloud. When offline, changes are stored securely on your device and will sync as soon as a stable internet connection is restored.
If you select a different answer on an earlier step, ACLogics updates the path from that point. Selecting the original answer returns you to the current path.
Use the bottom toolbar for common actions such as adding a note, opening Step Chat, or turning on the flashlight. The flashlight turns off after 15 minutes and when you leave the screen or put the app in the background.
If Previous or Next does not show the expected step, return to the latest step and check which answer changed. If offline changes do not upload, follow Work offline and sync your changes.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.