Support area
Diagnosis
Start diagnoses, input symptoms, ask follow-up questions to AI, edit reports, build invoices, and export PDFs.
Create an invoice or an estimate
Price a job line by line or as a flat total, reuse the parts from the report, and export the document as an invoice or an estimate PDF.
DiagnosisCreate, edit, and export a diagnosis report
Generate a service report from a finished diagnosis, correct its sections, respond to an outdated-report warning, and share a PDF.
DiagnosisEdit a report, rewrite it by instruction, and tick off repairs
Correct any section of a diagnosis report, ask for a rewrite in your own words, mark repairs done on a later visit, and clear an outdated-report warning.
DiagnosisAsk follow-up questions with Step Chat
Explain how Step Chat works inside a diagnosis, what to ask, why it can be disabled, and how token limits apply.
DiagnosisWork through a guided diagnosis
Explain candidate issues, inspection steps, readings, notes, undo, reset, pause, finish, and progress saving.
DiagnosisHow to ask ACLogics for the fastest, most accurate diagnosis
What to provide and in what order — equipment and error code, symptom description, and what to do when there is no error code at all — to get the sharpest possible diagnostic workflow.
DiagnosisJob Documents: the report, the invoice, and your job records
Open the Job Documents hub for a job, understand what each card means, and find your job notes and the questions you asked.
DiagnosisEnter the job details once with Site Info
Set the location, model, serial number, customer name, and report language that both the report and the invoice print from.
DiagnosisFind and pin a diagnosis in History
Search the last 90 days of work, apply filters, keep important jobs at the top, and recover when Pin is disabled.
DiagnosisStart a new diagnosis
Walk through the 3-step intake wizard: scan an equipment nameplate, enter the error code, describe the symptom, then generate a guided troubleshooting workflow.
DiagnosisView, edit, and export a report without service
Continue report work offline, understand unsynced changes, and finish syncing after you reconnect.
DiagnosisSave and reuse warranty terms
Write your warranty once, set a default, attach it to an invoice, and share one list across your team.
DiagnosisWrite a better symptom and choose a system type
Help technicians write useful diagnosis prompts, choose the right system type, and use typed or voice input safely.