Team and billing
Seats, billing, and invoices
Understand team seat pricing, charges, renewal, invoices, failed payments, and cancellation.
Admins manage the team subscription from Members & Billing at team.aclogics.com. Personal Pro subscriptions are separate and are covered in Plans, token limits, and subscriptions.
Seat rules at a glance
| Rule | Detail |
|---|---|
| Price | $24.99 per month for each paid technician seat |
| Free Trial | 3-day free trial (no credit card required) |
| Included seat | The organization’s first Admin is free |
| Assigned seats | Current members plus pending invitations |
| Added seats | Charged immediately and prorated for the rest of the billing period |
| Removed assignments | Free to reuse immediately; the purchased seat remains until renewal |
| Default limit | 20 assigned seats per organization |
Additional Admins are paid seats. Promoting someone to Admin does not make their seat free.
If you need more than 20 assigned seats, email [email protected].
How seat changes affect your bill
A pending invitation occupies a seat as soon as it is sent. If every purchased seat is assigned, add a seat before inviting; the new seat is charged immediately and prorated.
Removing a member or revoking an invitation makes that seat available to someone else, but it does not refund the current billing period. At renewal, the subscription adjusts down to the number of current members; pending invitations and unused seats do not renew.
There is no pause option. To reduce your next bill, remove members before the renewal date shown on the dashboard.
Payment methods, invoices, and receipts
Payments are processed securely by Stripe using credit or debit cards. ACLogics does not see or store your full card number.
The portal shows your next charge and renewal date. It also provides PDF invoices, and ACLogics emails a receipt after each successful charge.
Failed payments
Stripe retries failed charges and emails the billing contact. Update the card in the portal before the subscription lapses. If it lapses, affected members show No Seat and have limited organization access until a seat is added.
Cancel the subscription
Cancel from Members & Billing. The subscription remains active until the end of the current billing period.
At the end of that period, organization seats are no longer covered. Members’ personal accounts and personal data are unaffected. Work created in the organization stays with the organization.
Removing an individual member is different: their organization access ends immediately. See Invite and manage team members.
If billing details will not load
If the portal shows Billing information is temporarily unavailable, reload after a moment. Member management still works, but do not rely on the displayed costs or renewal figures until the warning clears. If it persists, email [email protected] with your organization name.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.