Team and billing
Invite and manage team members
Invite members, assign roles, revoke invitations, remove people, and understand organization data ownership.
Admins manage members from Members & Billing at team.aclogics.com. Technicians work in the mobile app and cannot open the admin portal.
Choose a role
| Role | What they do | Where they work | Seat cost |
|---|---|---|---|
| Admin | Manages billing, invitations, members, and roles | Admin portal | First Admin is free; additional Admins are paid |
| Technician | Runs diagnoses, logs jobs, and creates reports | Mobile app | Paid |
One login holds one role. An owner who needs both sets of functions should use separate Admin and Technician accounts.
Invite someone
- Open Members & Billing and select Invite.
- Enter the person’s email address and choose Admin or Technician.
- Send the invitation.
The invitation is tied to that exact email address. A pending invitation occupies a seat immediately. If all purchased seats are assigned, add a seat before inviting; the added seat is charged immediately and prorated.
The invited person can accept from the email or the in-app notification. They must sign in with the invited address; a different address, including an Apple sign-in that resolves elsewhere, will not match.
Revoke an invitation
Select Revoke on a row marked Pending. The invitation is withdrawn and its seat becomes available for someone else.
Revoking does not refund the current billing period. See Seats, billing, and invoices.
Change a role
Change the role from the member’s row in Members & Billing.
- Making someone an Admin does not make their seat free; only the first Admin is free.
- An Admin cannot use most organization functions in the mobile app, including creating diagnoses or opening their Technician history. Changing them back restores access to that existing history.
- Changing an Admin to Technician removes their portal access immediately.
Remove a member
Remove the person from their row in Members & Billing. Their organization access ends immediately, but their personal account and personal data are unaffected. Work they created in the organization stays with the organization.
There is no pause option. For extended leave, either keep the member assigned or remove and re-invite them later. Removing someone does not refund the current billing period, though the seat can be reassigned.
Leave an organization
Members can leave from their profile in the portal or app. Organization access ends immediately, and organization data cannot later be transferred into a personal account. Export any reports you are permitted to keep before leaving.
Data ownership
| Active account | Data owner | Visibility |
|---|---|---|
| Personal | Individual technician | The technician |
| Organization | Company or shop | People authorized by the organization’s configuration |
Always check the active account before starting work. Jobs created in a personal account cannot be merged into an organization later.
Need support?
Email ACLogics with the issue details.
Include the account email, device model, app version if known, screenshots, and the exact message shown.